Customer Service Representative

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

“At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.” #DXCSMARTFirst

Roles and Responsibilities:

• Handle inbound customer calls professionally while providing accurate information and effective issue resolution.

• Ensure all interactions meet required KPIs, SLAs, and quality standards set by the client.

• Clearly document customer concerns, actions taken, and resolutions in the system.

• Escalate complex or unresolved issues to the appropriate team following standard procedures.

• Maintain strong knowledge of products, processes, and policies to support customer needs.

• Demonstrate excellent verbal and written English communication while adhering to call center policies and schedules.

Qualifications:

• Open to candidates who are bachelor’s degree holders, Senior High School graduates or have relevant experience.

• At least 1 year of experience handling a voice international account or campaign.

• Willingness to work onsite or in a hybrid setup as required.

• Strong attention to detail, analytical skills, and the ability to collaborate effectively in a team environment.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.