Customer Service Representative

What you'll do

Part of the Canadian Tire family is Sports Experts. Your Sports Experts!  Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands. We are the destination to Stay fit. Live well. 

The customer service representative role is to service all Sports Experts customers in a timely professional manner as well as offer support to store employees to resolve in store post sale issues.

• Respond to customer’s emails regarding questions about returns, product issues, delivery issues, etc.
• Answer customer calls requesting information or support on a post sale issue
• Respond to calls and emails from store staff regarding returns received and in-store issues that may occur
• Process refunds for articles sent back from customers
• Work order reports proactively to identify any issues
• Handle some social media escalations

What you bring

• High School Diploma
• Bilingual (French and English, written and spoken)
• Well spoken and good writing skills
• Previous customer service experience is an asset
• Excellent organizational skills and attention to detail 
• Knowledge of Microsoft Office suite

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

#LI-MM2

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Part of the Canadian Tire family is Sports Experts.  Your Sports Experts!  Built on more than 50 years tradition on customer focus, Sports Experts is headquartered in Laval, Quebec. Sports Experts is proud to promote a wide selection of sports equipment, clothing and footwear of renowned and exclusive brands.  By joining Sports Experts you will appreciate to work with an experienced team that will welcome you. We are the destination to Stay fit. Live well.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.