Job Summary:
At Avnet Silica, our Customer Service Representatives play a vital role in delivering an exceptional customer experience across the electronics value chain. As part of Avnet, a global leader in semiconductor distribution and a Fortune 500 company, Avnet Silica combines deep industry expertise with the strength of a worldwide organization.
In this position, you will respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and research orders — ensuring accuracy, speed, and reliability at every step.
Working at the heart of a dynamic, technology-driven environment, you will collaborate closely with customers, suppliers, and internal teams to keep business moving and support innovation across industries.
What You'll Be Doing:
Provide quote preparation, order tracking, backlog processing, invoicing, returns handling, discrepancy resolution, support with customer credit issues, and other related assistance to sales team members and external customers.
Identify, investigate, and actively participate in opportunities to improve processes and procedures, contributing to the achievement of key performance metrics.
Ensure strong customer relationships are maintained, resolving customer claims and complaints fairly, effectively, and in accordance with applicable consumer laws.
Maintain and update electronic and/or hard copy records accurately, ensuring all customer and order information is up to date and compliant.
Apply and continue to build a strong working knowledge of the organization, role, practices, and procedures to become proficient in all aspects of the job.
Perform tasks that are semi-routine in nature, while recognizing when alternative solutions are needed to address more complex situations.
Work independently with minimal supervision, effectively establishing priorities and managing time to ensure timely completion of tasks.
Collaborate cross-functionally with other departments and teams to support overall business objectives.
Respond promptly and professionally to requests from both internal stakeholders and external customers.
Understand the impact of your decisions on the department, recognizing that errors may affect time, resources, and customer satisfaction.
Ideal person:
Speaks fluent English; additional languages are a strong advantage.
Demonstrates strong computer skills, including email, phone communication, and problem-solving abilities.
Has solid Microsoft Office skills, particularly in Excel.
Thrives in a fast-paced environment and effectively manages multiple tasks simultaneously.
Brings at least one year of related experience, although this is not mandatory.
What's in it for you:
Hybrid working model.
A supportive multicultural team environment where everyone is working toward the same goal.
SAP training.
A strong open-door policy.
An environment where you will have the tools and opportunities to further your career.
Meal Vouchers (Ticket Restaurant).
Private Medical Insurance.
LinkedIn Learning license.
And more….
#LI-EMEA
#LI-SILICA
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu.