Customer Service Representative

Are you passionate about delivering exceptional customer experiences?

Join our team as a Customer Service Representative and play a key role in ensuring smooth order processing, resolving inquiries, and maintaining strong customer relationships.

This hybrid position based at our Tres Cantos (Madrid) office is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving.

What you will be doing:

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such.
• Support to sales team members and/or external customers.
• Identify, investigate, and participate in opportunities to improve
• processes and procedures, to include various key performance metrics. 
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.

What we are looking for:

• Previous experience in customer support or sales is preferred.
• Fluent in English is mandatory. Any other language will be an advantage.
• Computer, email, phone, communication and problem solving skills required.
• Microsoft Office skills, mainly in Excel.
• Must be able to multi-task and work in a fast paced environment.
• Team spirit.

What’s in it for you?

• Hybrid working model - 3 days per week on-site
• A supportive multicultural team environment where everyone is working toward the same goal
• A strong open-door policy
• An environment where you will have the tools and opportunities to further your career
• Paid holiday, plus bank holidays
• Work equipment
• Meal vouchers (Ticket Restaurant)
• Private Medical Insurance
• And more….

Interested?

Great! We are looking forward to your application!

#LI-SILICA

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu. 

Job Applicant EMEA Imprints