Your Impact
Deliver exceptional service by confidently handling customer and adviser enquiries and taking ownership through to resolution
Build trust and loyalty by providing clear, accurate information and written communications such as quotes and forms
Support business growth by identifying customer needs and sharing potential opportunities with the wider team
Apply sound judgement by working within guidelines while making timely decisions that balance efficiency and quality
Contribute positively to team success by supporting colleagues and representing AIA’s brand with professionalism
Your Capabilities
You bring customer service experience, ideally gained in a contact centre or service‑focused environment
You have strong communication skills and enjoy actively listening to understand and respond to customer needs
You demonstrate attention to detail and take pride in delivering accurate, high‑quality outcomes
You’re confident using technology and systems and are comfortable learning new tools
You show resilience and remain calm and solution‑focused in fast‑paced or challenging situations
It’s great if you have some awareness of insurance or banking products, though this isn’t essential
Your Life at AIA
At AIA, your experience matters, and so does your impact. In return for your contribution, we offer a supportive and inclusive workplace where you can do meaningful work that helps people live Healthier, Longer, Better Lives. You’ll enjoy flexible ways of working, competitive rewards, and access to learning and development opportunities designed to help you grow. Our collaborative culture encourages you to share ideas, improve processes, and feel supported as you build a rewarding career with us.
We welcome and value people from all walks of life. Whatever your background, identity, or lived experience, we believe your unique perspective can help us achieve our purpose. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.
Job ad expires Monday 2nd of February, close of business.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.