At Sesame, we’re building a better, more accessible healthcare experience - and our support team plays a big part in making that happen. Sesame is the first-ever healthcare marketplace, connecting thousands of healthcare providers across all 50 states directly with American consumers who are seeking high-quality, convenient medical care at half the price of what is typical. We stripped away all of the things that needlessly complicate healthcare (third-party fees, skyrocketing deductibles, opaque billing practices and lengthy wait times) and replaced them with a system where patients pay far less for the same doctors who would treat them through insurance plans. We call it, “Half-Price Health Care.”
As a Customer Service Representative II, you’ll be on the front lines helping patients and providers navigate their care with confidence. You’ll handle a range of operational and support tasks, customer escalations and act as a bridge between the customer, internal teams and external partners making sure things run smoothly and issues are resolved quickly and thoughtfully.
This role is a great fit for someone who’s detail-oriented, proactive, and genuinely cares about improving the customer experience. You’re not just here to complete tasks - you’re here to make things better and elevate the customer experience.