Customer Service Rep. (German Teammate))

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Summary

The German-Speaking Customer Service Representative will serve as the primary point of contact for our German-speaking customers, providing exceptional support, answering inquiries, and resolving issues to ensure a high level of customer satisfaction. This role requires fluency in both German and English and excellent communication skills across various support channels.

Key Responsibilities

• Customer Interaction: Provide first-class customer service via email, chat, and phone.
• Inquiry Resolution: Respond to customer questions related to products, services, orders (modifying, canceling, shipment delays), and general inquiries.
• Issue Management: Handle and resolve customer complaints, escalating complex technical or critical issues to the appropriate internal departments when necessary.
• Process Adherence: Provide accurate, valid, and complete information by using the right methods and tools, ensuring compliance with company policies.
• Documentation: Utilize Customer Relationship Management (CRM) software and Help Desk Ticketing Systems (e.g., Zendesk, Salesforce) to track and manage all customer interactions and requests efficiently.
• Performance: Work to achieve key performance indicators (KPIs) such as customer satisfaction (CSAT) and quality targets.
• Feedback: Report to management on customer feedback, common complaints, and quality trends to drive continuous improvement.

Qualifications

• Language Fluency: High level of fluency in German (C1 or C2 level preferred) and professional working proficiency in English (B2 level or higher) (written and oral).
• Experience: Previous experience in a customer service, call center, or related customer-facing role is typically required.
• Education: A high school diploma or equivalent is generally required, with a degree in a business or communications-related field often preferred.
• Technical Skills: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Help Desk Ticketing Systems is required.
• Soft Skills: Excellent communication, empathy, problem-solving, and active listening skills.
• Work Style: Ability to work in a dynamic, fast-paced environment and manage stressful situations with a calm and positive attitude.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.