JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
职位
客服主管
部门
综合设施管理部
汇报对象
区域运营经理
工作职责
· 工作标准；负责部门工作标准制定。
· 工作流程：负责部门工作流程制定。
· 统筹管理：负责部门工作的全面统筹管理。
· 人员管理：负责内服团队业绩考核、落实公司考核指标。
· 日常培训: 负责团队人员培训，制定年度培训计划，聚焦服务意识、应急处理等能力短板，组织实操演练与效果评估。
· 供应商管理:负责保洁外包的管理工作，做好日常监督考核。
· 工作计划制定:执行部门的各项计划，监督员工执行内部规章制度、岗位职责、档案管理。
· 现场执行：接待与活动支持，完成场地布置、物资调配等工作。
· 现场监督：负责公司日常的办公秩序及办公环境的维护及管理。
· 沟通协调： 协调各职能任务（如大型活动、搬迁、应急响应），明确节点、责任人与时限。
· 工作检查：开展定期工作检查，形成检查报告，并闭环整改 。
· 费用管理：编制并管控部门年度预算，严控超支，定期分析费用结构。
· 数据记录和分析：建立运营数据看板，并定期分析。
· 工作总结和汇报：定期提交高质量工作总结与改进建议，支撑管理决策。
· 按时上、下班，礼貌待客，准时优质完成客户所要求完成的服务项目，严格执行健康与安全标准，避免出现任何违反程序行为的出现。
· 完成上级领导安排的其他工作。
关键考核指标
· 客户的满意度
· 个人绩效评估
岗位要求
· 基本条件：学历、全日制本科及以上学历。
· 专业背景：行政管理、酒店管理、经济金融类等相关专业优先良好的服务态度及工作态度。
· 工作经验：具备3年及以上以下任一领域客服主管服务经验；金融行业（银行/证券/保险总部）；甲级写字楼（LEED/WELL认证项目优先）；星级酒店（四星及以上）。
· 核心能力：普通话标准流利（二级甲等及以上优先）；形象气质佳，亲和力强，服务意识突出；具备基础办公软件操作能力。（Word/Excel/Outlook）
· 职业素养：责任心强，细致耐心，抗压能力好；遵守职业操守，严守客户及公司信息保密要求。
· 无犯罪纪录。
Location:
On-site –Shenzhen, GDIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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