Customer Service Intern – Group Customer & Insights
Takealot Group is South Africa’s leading online Retail and Delivery organization. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! We operate in a fast-growing and quick-moving environment, where we obsess about our customers and deliver top-tier customer service every day!
The Opportunity
Are you ambitious, driven, and passionate about working with customers? This is your chance to kick-start your career! As a Customer Service Intern, you will join our Customer Service team within the Customer & Insights department, reporting directly to the Customer Service Team Leader. This is a 12-month learnership program that combines structured training with hands-on practical experience, setting you up for success in the customer service industry.
What We’re Looking For
We want someone ready to dive in, learn fast, and make a real impact. If you’re passionate about delivering exceptional customer experiences, excited to grow your skills, and ready to be part of a team that’s shaping the future of online retail in South Africa, we want to hear from you!
Key Responsibilities
- Successfully complete an 8-week training program to successfully be placed.
- Participate in and complete a comprehensive 12-month learnership program, which may lead to an NQF-accredited certificate.
- Undergo training and gain practical experience in a dynamic workspace.
- Deliver timely, accurate, and professional customer service aligned to service level standards (SLA)
- Communicate with customers via phone and email.
- Resolve product or service problems by utilizing active listening skills to clarify customer queries.
- Assess service failures to identify root causes and take appropriate action.
- Approach problems logically with good judgment to ensure optimal customer outcomes.
- Utilize a variety of software tools to navigate customer issues to resolution
- Liaise between internal departments to solve customer queries
- Take full ownership of customer issues and ensure their needs are met in accordance with SLA
Requirements
- Matric/Grade 12 completed
- Excellent command of the English language(written and verbal)
- Flexibility to work rotational shifts, including weekends and public holidays
Skills & Attributes
- Excellent written and verbal communication skills in English is a must
- Strong customer service etiquette
- Computer-literate and tech-savvy
- Exceptional typing and computer navigation skills
- Self-driven with a willingness to learn
- Emotionally intelligent and able to regulate emotions during challenging situations
- Professional, punctual, and reliable
- Accountable and responsible with a strong sense of integrity
- Takes ownership of issues regardless of whose & problem it is
- Comfortable working in a fast-paced, high-pressure environment
- Thrives on delivering quality work at hyper-speed
- Able to approach problems logically with sound judgment
Attributes
- Have the passion and willingness to want to get the exposure.
- Excellent written and verbal communication skills in English is a must.
- Customer obsessed and knows what it means to deliver an exceptional service.
- Competitive: Although innovation is important, GREAT requires a lot of work.
- Curious and Teachable: Always questioning the status quo, hungry for knowledge. and experience no matter what you already know.
- Hardworking.
- Smart: Able to identify the root cause of a problem and find a solution.
- Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed.
- Collaborative and mindful of the impact of your actions on the team.
- Energetic.
- Emotionally resilient and comfortable with ambiguity and constant change.
- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Computer literate and tech savvy – exceptional typing and computer navigation skills.
- Accountable and responsible, strong sense of integrity and takes ownership regardless of whose ‘problem’ it is.
Qualifications and experience:
- Successfully completed Grade 12 (NQF4).
- No prior work experience is required.
- Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.
The Environment:
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.