Customer Service & Inside Sales Representative

Join Waste Connections as a Customer Service & Inside Sales Representative!

Why Choose Waste Connections?
Waste Connections is a leading provider of waste management and recycling services across the U.S. and Canada. We pride ourselves on being a different kind of company with a unique culture—one that empowers employees to grow, make an impact, and build rewarding careers.

If you’re passionate about customer service, sales, and making a difference in your community, this hybrid role is for you!

About the Role: Customer Service & Inside Sales Representative

In this dynamic position, you’ll combine exceptional customer support with inside sales responsibilities to help customers find the right solutions while ensuring top-notch service.

Key Responsibilities:

• Handle inbound customer calls and assist with new service requests, cancellations, and account updates.
• Proactively engage customers to upsell and cross-sell services, driving revenue growth.
• Process payments, research billing inquiries, and maintain accurate account information.
• Collaborate with internal teams to resolve service issues and provide cost-effective, environmentally responsible solutions.
• Build strong relationships with customers to ensure satisfaction and loyalty.

What We’re Looking For:

• 2+ years of high-volume customer service experience (sales experience a plus!).
• Strong communication skills—both verbal and written.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Goal-oriented mindset with the ability to meet and exceed sales targets.

What You’ll Get From Us:

• Competitive Pay: Starting at $20.00/hr + potential sales incentives.
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short/Long-Term Disability.
• Retirement Savings: 401(K) with company match.
• Employee Perks: Mental health programs, emergency travel assistance, prepaid legal plan, scholarship opportunities, employee stock purchase plan, and more!