Customer Service Executive

SUMMARY OF THE ROLE

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits, and complaints to ensure accurate and efficient working procedures and a high level of customer satisfaction.

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Responsibilities:

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.

• Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Company procedures.

• Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.

• Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.

• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.

• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.

• Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.

• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.

• Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.

• Handle approved Sales Returns with appropriate charge information and create credit notes when required.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What we look for:

Requirements

• Industrial Engineer, Administration, or related career
• Minimum 2 years of experience in a similar position
• Intermediate/Advanced English
• passport and visa, preferably

Knowledge:

• Using ERP
• Microsoft Office
• Knowledge in logistics, preferably

What we offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION
 

Company:

Jotun Mexico, S.A. de C.V.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

05.02.2026

WHO WE ARE

Our operations in the AMERICAS (North America, Central America and South America) began in the 70's in the USA and later expanded to Brazil (1998) and later to Mexico (2015). Today with a factory in Brazil (Rio de Janeiro) and direct sales operations in the US (Houston) and Mexico (Vera Cruz), the AMERICAS region is strategically located and is active in the Marine and Protective segments. With a promising market for our products and our brand, we have the ambition to expand to other countries in the region. We believe that real value in our companies is our employees, both as individuals and as teams. We focus on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, driven by our values of Loyalty, Care, Respect and Boldness. And WE make it happen!

Jotun is one of the world's leading manufacturers of paints, coatings and powder coatings. Jotun was founded in Norway in 1926, and after great domestic success, an international expansion started in 1962 which has since taken Jotun all around the world. Jotun began its activity in Mexico from July 2015 as a Distribution Office and has become an important market for the growth and development of the brand in both the Marine and Protective segments. Jotun Mexico focuses on the Marine and Protective segments. Jotun protects property and make its mark on your surroundings, from large ships to beautiful structures. Do you want to join us and MAKE Y/OUR MARK?

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!