SUMMARY OF THE ROLE
As a Customer Service Executive, you will play a key role in creating a smooth, positive experience for our customers. Your day will involve handling inquiries, resolving complaints, processing orders, managing product returns, and tracking orders, all while delivering a professional high standard of service.
This position reports to the Customer Service Team Lead and will be based in Mirqab, Kuwait City, Kuwait.
Responsibilities:
- Execute customer orders and manage delivery flow by closely coordinating with operations teams to deliver outstanding service
- Accurately input product type, pricing, and quantity into the system to ensure smooth and error-free order processing.
- Follow up on customer complaints promptly by initiating investigations, documenting conclusions, constantly update the customer with progress and offering a solution.
- Handle customer inquiries via email, phone, or face-to-face with professionalism and efficiency to maintain high customer satisfaction.
- Communicate with sales and customers to clarify order details, resolve inconsistencies, and monitor daily order progress to maintain accurate backlog and ensure On Time In Full delivery.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
We are looking for a candidate who:
- Bachelor's degree certificate in any field is required
- 1 - 3 years of experience in logistics and customer support is required
- Arabic verbal communication proficiency is required
- Excellent verbal and written communication skills in English is mandatory
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook are required
The competencies we look for:
- Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
What We Offer:
- Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.
POSITION INFORMATION
Company:
Jotun Powder Coatings U.A.E. Ltd.
Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
30.01.2026
WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun Powder Coatings UAE (LLC), established in 1990, is one of the key markets within the MEIA region. With a production facility, 2 warehouses and more than 140 employees, we aim to further strengthen Jotun’s position in the UAE through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!