Customer Service Coordinator

Job title – Customer Service Coordinator
Location – Eindhoven, NL
 

ABOUT THE ROLE

We are looking for a motivated Customer Service Coordinator to join our Service Team, a technical organization active in the sales and maintenance of scientific instruments.

In this role, you will be the first point of contact for our customers, handling service requests and coordinating the dispatch of the service team operating across the territory. You will also manage key administrative activities such as quotations, orders, contracts, billing plans, and service documentation.

This is ideal for a young professional seeking to grow in a structured, technology-driven and internationally oriented environment.

You will work closely with Service, Sales, and Finance teams, contributing to process efficiency, data accuracy, and compliance, with daily use of SAP S/4HANA and Salesforce. Although you will support customers across the EMEA region, your primary focus will be on the Benelux customer base.  

DUTIES AND RESPONSIBILITIES

• Receive and register incoming customer calls, maintaining a professional manner and ensuring accurate data recording
• Provide coverage for absent team members to ensure continuity of operations
• Collaborate with team members to ensure optimal resource utilization and achieve “first-time-fix” solutions
• Prepare cost estimations and quotations according to customer requests, ensuring correct formats and that we have Terms and Conditions agreed
• Manage service contracts, including contract offers, renewals, invoicing, and maintaining due dates and contract details
• Order spare parts for customers, engineers and stock, ensuring all records are kept up to date
• Monitor local stock levels and supports logistics activities (shipments, returns)
• Manage internal and external orders, order confirmations, and billing plans
• Schedule and manage preventative maintenance visits for service engineers
• Create and process cases and work orders; support operational planning of the field service teams including dispatch coordination
• Coordinate with customers the occupational risk-prevention documentation to allow Malvern Panalytical engineers access to their facilities
• Provide administrative support for public administration documentation
• Monitor invoices, installments, and maintain and update service and commercial billing archives and customer data

REQUIRED KNOWLEDGE & EXPERIENCE

• Sales and customer service experience (essential)
• Excellent verbal and written communication skills
• Native Dutch and fluent in English; French is an advantage
• Strong organizational and administrative abilities
• Proficiency in Office O365, Salesforce, and SAP4/HANA
• High attention to detail and accuracy

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.