We are seeking a talented individual to join our Customer Service team at Mercer. This role will be based in the Adelaide or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements.
The Customer Service Consultant is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of administration tasks and complex processes with a strong focus on customer service. The Customer Service Consultant will have a strong attention to detail, administration skills and high quality communication skills.
In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of processing across our multiple products to proactively be involved in the enhancement of our client and customer experience.
We will count on you to:
Provide administrative support across multiple funds and products using various registry systems and processes.
Execute tasks accurately and in a timely manner with a strong focus on customer service.
Communicate effectively with customers and internal teams to resolve queries and issues.
Demonstrate strong attention to detail in all administrative and processing tasks.
Engage proactively in understanding product complexities to enhance client and customer experience.
What you need to have:
Strong administrative skills with attention to detail.
Excellent communication skills, both written and verbal.
Enthusiasm and openness to learning new systems and processes.
Ability to work effectively in a hybrid work environment.
What makes you stand out:
Previous experience in superannuation or financial services (not required).
Proactive approach to understanding complex processes.
Commitment to delivering high-quality customer service.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.