Customer Service Center Billing Representative III

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

POSITION DESCRIPTION:
Individual must possess excellent communication and interpersonal skills, be sensitive to external and internal customer needs, and be able to apply analytical skills and exercise sound judgment while interacting with internal and external customers. Individual will perform various detailed billing functions and analysis in connection with gas and electric operations. Individual must be willing to take ownership of and responsibility for every task assigned, anticipating customer expectations and giving the highest priority to customer satisfaction. Proficiency in Excel and Word is a plus.

Job Description

POSITION REQUIREMENTS:

·       High school diploma, Associate degree preferred

·       Strong Team Player, however can work independently as necessary

·       Positive Attitude

·       Excellent interpersonal written and verbal skills are required

·       The ability to be detailed oriented, but can visualize the larger impact of a series of transactions

·       Comfortable working with both automated and manual processes

·       Proficient knowledge of Excel, Outlook, Word, and PowerPoint

·       Ability to multi-task and address multiple priorities simultaneously

·       Strong analytical skills

·       2 years of Customer Service Experience; or equivalent preferred.   Other experience will be considered

 

Qualified candidates must submit a resume with their application.

 

* = This position is represented by a union.  All terms and conditions of the position, including salary, are terms of the written contract.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor