Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Provides assistance to internal and external clients who have questions or issues using Equifax Workforce Solutions applications and services. This includes investigating problems with access, configuration, compliance, and functionality; troubleshooting; using various production and support applications; accepting inbound calls, and collaborating with other teams as needed. Support Analysts must track their work in a ticketing tool and provide resolutions or updates within established timeframes.
What you’ll do
Provide technical support via phone, email, and ticketing system.
Diagnose, troubleshoot, and resolve issues related to application access, system configuration, compliance reporting, and software functionality.
Utilize internal production and support applications to investigate and resolve client issues efficiently.
Maintain clear, concise, and detailed documentation of all client interactions and resolution steps in the ticketing tool (e.g., Salesforce).
Meet or exceed established Service Level Agreements (SLAs) for response time and resolution time.
Collaborate effectively with cross-functional teams (e.g., Development, Product, Implementation) to escalate and resolve complex technical issues.
Adhere to all security and compliance procedures when handling sensitive client data.
Participate in training and continuous learning opportunities to maintain up-to-date knowledge of Equifax Workforce Solutions products and services.
Demonstrate exemplary professional conduct in all forms of communication and engagement. This includes maintaining courtesy, clarity, and professionalism when interacting with clients and colleagues.
What experience you need
High School diploma or GED
12+ months experience in call center environment, or technical product assistance environment
Excellent verbal and written communication skills with internal and external customers
6+ months experience using Windows and Google-based application
Proven ability to manage multiple priorities and complex issues simultaneously.
Strong analytical and problem-solving skills.
What could set you apart
Bachelor's degree
12+ months experience with SalesForce (creating, documenting, and closing cases and tasks)
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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-St. Louis-Rider TrailFunction:
Function - Fulfillment / OperationsSchedule:
Full time