At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Join our dynamic, supportive team and diverse team, working on behalf of a reputable Australian furniture store, where you'll manage calls, chats, emails, social media, and SMS queries from customers shopping for or awaiting delivery of products. You'll gain proficiency in all systems, update customer accounts with detailed notes, and liaise with our stores, delivery drivers, and other departments to ensure seamless order delivery. You'll also process orders according to client requirements, send follow-up communications to stores, and escalate critical issues to management when necessary
Key details
Full-time (38 hours).
Rostered Hours: Monday to Saturday 9:00 am to 5:30 pm (rotating roster).
Located at Brickworks Place, Rochedale, QLD (FREE Parking).
Australian based role.
Key Responsibilities
Manage customer inquiries via call, chat, email, social media, and SMS regarding product shopping or delivery.
Update customer accounts with relevant details after communication.
Send necessary communication to stores following customer calls, if needed.
Process orders as per client specifications.
Escalate critical issues to management when necessary.
About you
You will have a history of effortlessly nurturing customer connections, masterfully untangling intricate inquiries, and exhibiting unwavering resilience and adaptability in every customer interaction. Your prowess in harnessing technology to navigate diverse systems, all while staying attuned to customer needs through attentive listening, will set you apart as an invaluable asset to our team.
What we can offer you
Comprehensive paid training.
Inclusive work environment fostering collective strengths.
Vibrant culture based on values like fun, respect, integrity, innovation, and transparency.
Unlimited 24/7 access to a trusted mental health and wellbeing platform.
Join a multi-award-winning customer experience organization with over 40 years of success.
About Probe CX
Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!