At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Fixed Term, Full Time roles starting after New Year.
Think you've got the right attitude but not all of the experience ? No problem. We believe in hiring for potential and passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed.
About the role
In this role, you will handle inbound and outbound calls from customers or online shoppers, resolve their inquiries, and update customer accounts after each interaction. You will coordinate with stores for order deliveries, assist stores and drivers with their questions, and occasionally make outbound calls for delivery coordination. Additionally, you will send follow-up emails to stores, process B2B requests, manage emails in the Customer Care and Priority inbox, and escalate critical issues to management when needed.
Key Details
Office based role with potential to move to a Hybrid working model
Paid Full time Training (1 week + 4 weeks nesting period)
Commencing 27th January 2026
Fixed term ending 30th June 2026 with the potential to extend
Rotating roster across 7 days (full availability is a must) 6am - 1am
Successful applicants will be required to pass a National Criminal History Check and recent work reference background checks.
To be successful in this role, you will need to:
Build strong client relationships through effective phone communication and timely responses.
Follow strict compliance regulations to maintain standards.
Consistently deliver exceptional customer service experiences.
Culture & Benefits
Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).
Continuous coaching and support to enhance personal and professional growth.
Abundant pathways for progression.
Inclusive and vibrant team culture that values everyone's uniqueness.
Unlimited 24/7 access to a dependable mental health and well-being platform
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!