At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe CX, expect to think differently, challenge the norm and find your purpose.
About the Role
As a Customer Service Agent, you will partner with Western Australia’s largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently handling interactions, including billing concerns, payment plans and direct debits through inbound and outbound call channels.
Role Details
Starting 19th January 2026
Monday to Friday 7:00 am to 7:00 pm Rotating Roster
No weekends or public holidays!
Full time 38 hours per week.
Location: Davidson Terrace Joondalup WA (on site role)
Australian Based Role
Day in the life of a Customer Care Consultant
Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.
Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins; embrace an innovation mindset to create meaningful customer experiences
Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!
About You
We are seeking candidates who bring valuable customer service experience from various sectors—including contact centers, retail, hospitality, administration, and accounts—and can build genuine rapport, handle complex queries with care, and consistently prioritize the customer. The ideal person is tech-savvy, an active listener, and confident in multitasking efficiently between different systems, even when working under pressure.
To Be Successful in This Role, You Will
Build trust and deliver excellent service over the phone
Navigate complex inquiries while staying compliant
Effectively handle and resolve complex enquiries
Show resilience and flexibility in every customer interaction
Use multiple systems confidently while actively listening
Complete a National Police Clearance
Have full work rights to work within Australia for at least 12 months
What’s in it for you?
Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!