At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Our NZ team is experiencing a period of growth and we would love for you to join our branded retail client.
We are currently looking for Customer Service Representatives to support our customers with their online orders.
You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.
We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.
Key Details
Full Time, 40 hours per week
Operational hours: 8.00am - 2.00am NZT Monday to Sunday (Full availability required across all hours for roster)
Commencing : 16 March 2026
Fixed Term end date: 20 September 2026 (with potential to extend).
Ellerslie, Auckland based
1 week onsite full Time training 11am - 7.30pm NZT (paid)
2 week minimum onsite nesting period before moving to hybrid
Roster visible 3 weeks in advance.
Full work right in NZ
Ability to complete a Ministry of Justice Criminal History Check. Apply Free online here now: https://www.justice.govt.nz/criminal-records/get-your-own/
Technology required (hybrid)
Your own PC or laptop with Windows 10, 8GB ram, i5 processor
Your own headset
Stable hardwired internet connection. (No hot-spotting or tethering)
Smartphone for 2 factor authentication (no calls required)
NOTE: Apple Mac PCs and Laptops are not compatible with our systems
To be successful in this role, you will need to:
Deliver amazing customer experiences every time in a prompt and professional manner
Competently use technology and multitask between different systems while actively listening
Entering customer requests / queries online
Maintaining accurate customer records
Culture & Benefits What we can offer you:
Comprehensive paid training
Hourly rate + On Target Earnings bonus (based on achieving KPI’s)
A diverse and supportive working environment - everyone is welcome here and our differences make us stronger
Unlimited access to a trusted mental health platform
Opportunity for career progression
Skills & Experience
Prior customer service experience preferred but not essential
Ability to guide, support and convey information to a variety of people
Strong communication skills with the ability to listen and understand customer needs
A positive 'can do' attitude
Our promise to you.
There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.