Customer Service Agent

What You Will Do

• Morning tasks: Process orders using the order management application.
• Afternoon tasks: Support local team activities:
  • Handle inbound calls.
  • Respond to emails related to delivery notes, COAs, invoicing, and order claims.
• Accept and process transactions in SAP/CRM.
• Confirm orders and check shipment status.
• Collaborate with other departments to resolve issues in the Order-to-Cash cycle.
• Meet daily and monthly targets for deadlines and order quality.

What You Will Need

• Native Portuguese.
• Advanced English (minimum C1).
• Spanish preferred.
• Strong MS Office skills.
• Customer-oriented mindset and professional written communication.
• Good problem-solving and decision-making abilities.
• Ability to handle repetitive tasks in a fast-paced environment.
• Minimum 6 months of customer service experience (preferred).
• Experience with SAP or Customer Service software (advantage).
• No immigration sponsorship offered for this role.

What’s In It For You

• Make a difference: Join a stable, growing, global Fortune 500 company.
• Work-life balance: Enjoy hybrid work and flexible hours.
• Recognition and growth: Opportunities for advancement and continuous learning.
• Benefits: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.