Customer Service Advisor

Customer Service Advisor

Location: Newcastle, NE12 8BU
Salary: Starting at £26,133 per annum, increasing with role progression, plus £1,200 performance based bonus
Hours: 40 hours per week | Shifts: Monday to Friday, 9:00am – 6:00pm
Holidays: 21 days annual leave (rising to 23 days after 12 months) plus bank holidays

Start Date: Candidates must be available to start on 7th April 2026

Why Join Verisure?

Looking for a stable, Monday to Friday role with no weekend work and clear progression opportunities? Join Verisure’s Customer Service team in Newcastle and help deliver peace of mind to thousands of customers across the UK. We’re looking for friendly, motivated individuals who are passionate about customer care and eager to grow their career.

About the Role

As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing excellent service in every interaction. You’ll handle queries, resolve complaints, and ensure a smooth, professional experience. This role also offers a clear pathway into a Senior Customer Service Advisor position for those who demonstrate skill, dedication, and leadership potential.

Key Responsibilities

• Deliver exceptional customer service in an inbound contact centre
• Handle complaints professionally and effectively
• Respond to customer enquiries accurately and clearly
• Assist with invoices and process payments over the phone
• Make outbound calls when required to update customers
• Maintain accurate and up to date customer records

Skills and Experience

• Ideally, at least 1 year’s experience in a customer service environment
• Strong communication and active listening skills
• Confident multitasker with good IT skills, including MS Office
• Problem-solving mindset and customer-focused approach
• Passionate about delivering a high quality service

What We Offer

At Verisure, we value our people and provide a comprehensive benefits package, including:

• Clear progression pathway into Senior Customer Service Advisor roles
• Your birthday off to celebrate
• Onsite coffee shop and canteen
• Discounted gym and health club memberships
• Private healthcare and MediCash cash plan
• PerkBox access for discounts and freebies
• Employee referral rewards
• Enhanced maternity and paternity schemes
• Discounts on Verisure alarm systems
• Cycle to Work Scheme

Ready to Join Us?

If you’re passionate about delivering excellent customer service and want to grow your career, apply today and start your journey with Verisure!