Customer Satisfaction Representative

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

Del City, a Navico Group company, is a specialized eCommerce distributor of low-voltage electrical components. We’re known for streamlining the sourcing process for professionals through an intuitive online platform, a comprehensive product offering—including leading national brands and cost-effective alternatives—and responsive customer service that ensures every interaction is fast, easy, and dependable.

As the frontline ambassador for our customers, the Customer Satisfaction Representative plays a vital role in delivering exceptional service and driving business success. This position involves assisting customers with product inquiries and recommendations, managing order placement and processing, and resolving any issues with efficiency and care.

We’re looking for a confident communicator who can juggle multiple tasks with ease, thrives in a fast-paced, growth-driven environment, and is eager to contribute to our sales and profitability goals. If you’re passionate about customer experience and ready to make a measurable impact, we’d love to meet you.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Provide proactive, high-quality service to all customers while maintaining a consistently professional and positive demeanor.
• Manage inbound communications including phone calls, emails, and customer requests—ensuring prompt and effective responses throughout the workday.
• Build and maintain strong customer relationships through cross-selling, order management, inventory checks, account updates, and issue resolution.
• Take full ownership of customer concerns, identifying root causes and implementing corrective actions to ensure long-term satisfaction.
• Maintain thorough knowledge of Del City’s product offerings, promotions, and pricing to confidently answer inquiries and recommend solutions.
• Support additional tasks and responsibilities as assigned by management.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• High School Diploma is required
• 1–3 years of customer service experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent problem-solving abilities and attention to detail
• Proven ability to thrive in a fast-paced environment
• Comfortable working independently and collaboratively within a team
• Shift coverage: 8:30 AM - 5:00 PM CST

Preferred Qualifications:

• Experience in the Industrial or Transportation aftermarket sector
• Familiarity with 12V electrical components in an e-commerce distribution setting
• Hands-on experience with ORACLE ERP systems
• Working knowledge of CRM platforms such as OnContact or Salesforc
• Associate’s or Bachelor’s degree in Business, Communications, or related field preferred

Travel Requirements:

• 0-10%

Working Conditions:

• Office environment; hybrid schedule

Navico Group

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business.

Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation