Customer Sales Representative with Italian

We are currently looking for a Customer Service Representative (Italian speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.

This position follows a hybrid work model from our office based in Porto.

Your main responsibilities will include:

• Managing the Order-to-Invoice process,
• Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),
• Order management and backlog monitoring,
• Handling and responding to customer requests and backlog changes,
• Coordinating with internal departments such as Sales and Logistics,
• Ensuring On-Time Delivery in line with customer and company targets,
• Driving customer satisfaction and process efficiency.

What we are looking for:

• Proficiency in Italian (C1-C2 level) is mandatory, and English at a minimum B2 level,
• Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),
• Previous experience in Customer Service,
• Excellent communication and coordination skills,
• A customer-focused mindset,
• Strong team player.

What we offer:

We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.

Please submit your CV in English.

Arrow is an equal opportunity employer committed to fostering an inclusive and diverse workplace by providing equal opportunities for all qualified candidates.

From technologies you rely on every day to innovations you’ve yet to imagine, Arrow is everywhere. With over 18,800 employees in more than 80 countries, we’re a Fortune 500 company driving innovation forward for the world’s leading technologies. If it takes a charge, chances are, we’ve helped design it, build it, and bring it to market.

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