Customer Returns Inspector

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

Role Overview

We’re looking for a highly experienced and detail-driven Customer Return Inspector to oversee our customer returns inspection process and help drive quality improvements across the business. In this role, you won’t just inspect returns — you’ll lead inspection standards, identify systemic product issues, and partner cross-functionally to improve product reliability and customer experience at scale.

Key Responsibilities

• Lead daily warranty inspection operations, ensuring accuracy, consistency, and efficiency across all returned product evaluations
• Diagnose and categorize product failures using standardized issue codes, while identifying trends and recurring defects
• Own the integrity and completeness of return documentation, ensuring all items and data are accurately recorded
• Analyze return data to surface insights, root causes, and opportunities for product and process improvement
• Create and deliver monthly reporting on return trends, failure modes, and key quality insights to internal stakeholders
• Partner closely with Customer Care, Quality, Product, and Operations teams to communicate findings and drive corrective actions
• Establish, refine, and enforce inspection SOPs, workflows, and quality standards
• Train, mentor, and support inspectors across domestic logistics facilities, acting as a subject matter expert
• Oversee refurbishment program quality, ensuring repaired products meet Puffco standards before being returned to customers
• Ensure all outgoing shipments (replacements/refurbished units) are accurately processed, packaged, and tracked
• Support testing initiatives, validation efforts, and failure analysis investigations as needed
• Continuously improve inspection processes, tools, and reporting systems
• Perform other duties as required

What We’re Looking For

• Strong analytical mindset with the ability to identify patterns and root causes
• Exceptional attention to detail and process discipline
• Proven ability to lead, train, and influence others in an operational environment
• Effective communicator who can translate technical findings into actionable insights
• Comfortable operating in a fast-paced, high-growth environment
• Proactive, solutions-oriented, and highly accountable

Qualifications

• High school diploma or equivalent required; additional technical or quality-related education is a plus
• 3–5+ years of experience in quality inspection, warranty returns, or consumer electronics diagnostics
• Experience working with SOPs, quality standards, and process improvement initiatives
• Proficiency in Excel or similar tools for tracking, reporting, and analysis
• Familiarity with Puffco products strongly preferred

This role is based out of our Los Angeles HQ and requires in onsite work 5 days per week. 

The compensation for this role is $70,000 for candidates based in Los Angeles, CA. 

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun casual and comfortable work environment 
• Snacks, lunches, retreats, and SO much more! 

 EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

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