General Motors

Customer Research Analyst

Sao Caetano do Sul, Sao Paulo, Brazil Full time

Job Description

Hybrid: for this position is required to be on site 3x/week

What you will do (responsabilities):

  • Assist manager with understanding the internal divisional client’s business decisions, framing the research objectives and figuring out appropriate methodology.

  • Develop surveys and focus group moderator guides which meet client’s research objectives.

  • Own the research planning meetings to ensure consensus prior to study execution.

  • Monitor study execution and respond appropriately throughout.

  • Maintain good communication and relationships before, during, and after the study with supplier, divisional client team and manager.

  • Build the required Purchasing documents and Monitor vendor invoices.

  • Analyze data in a timely manner with sound analytic methods.

  • Construct well written reports to detail the key study findings including an executive summary with key insights.

  • Present findings to internal divisional clients and address follow up issues

Location: São Caetano do Sul/SP

Your skills and abilities (required qualifications):

  • Bachelor's Degree in Business Administration, Economics, Data Science, Marketing and Advertising.

  • Mandatory: Advanced English.

  • Spanish will be a plus.

  • Experience with studying and analyzing consumer behavior.

  • Experience, even if initial, in customer research.

  • Knowledge of Microsoft Office (Excel and PowerPoint)

  • Experience with indicator analysis.

  • Interpersonal skills to work with diverse teams.

  • Ability to provide consulting and guidance, contributing to the Voice of the Customer.

  • Availability to work in person at the São Caetano do Sul plant.

#LI-AS

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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