Job Posting End Date
03-05-2026Please note the job posting will close on the day before the posting end date.
Job Summary
The Center for Customer Reliability (CCR) Analyst (Functional System Analyst) plays a critical role in monitoring and improving customer-level reliability across the electric distribution system. This position is responsible for identifying reliability risks, analyzing circuit performance, and triggering investigative and mitigation actions—such as drone inspections and circuit de-risking efforts. The analyst will work with diverse datasets and tools to deliver actionable insights that enhance grid performance and customer experience.Job Description
Functional System Analyst Assoc. - Functional System Analyst Sr.:
What You'll Do:
Customer-Level Monitoring & Reporting
Continuously monitor customer-level reliability metrics and performance indicators.
Develop and maintain dashboards and reports to communicate reliability trends and emerging risks.
Reliability Risk Identification
Analyze data to detect patterns and anomalies that may indicate reliability risks from diverse datasets that we have out there.
Collaborate with internal teams to prioritize circuits for investigation and remediation.
Trigger and coordinate drone team deployments for field investigations.
Recommend and track mitigation strategies to improve circuit reliability.
Data Integration & Analysis
Creating queries to work with large-scale and complex datasets including AMI (Advanced Metering Infrastructure), SCADA, OMS (Outage Management System), and others.
Utilize power query to clean, merge, and analyze data to support reliability insights and decision-making. Utilize Power BI to analyze results.
What We're Looking For:
Functional System Analyst Associate:
Education and Experience requirements are listed below:
4 years of experience in IT systems support with High School Diploma or GED
2 years of experience in IT systems support with Associates Degree in business or IT
0 years of experience in IT systems support with Bachelor's Degree in business or IT
OTHER REQUIREMENTS:
The level of expertise and competence required to carry out these responsibilities varies with the position level in this job family.
The competence and skill level increase with the position level.
These skills and qualifications at each level are given on the attached matrix which is an integral part of this position description.
Functional System Analyst:
Education and Experience requirements are listed below:
6 years of experience in IT systems support with High School Diploma or GED.
4 years of experience in IT systems support with Associate Degree in business or IT
2 years of experience in IT systems support with Bachelor's Degree in business or IT
OTHER REQUIREMENTS:
Demonstrates good listening skills and a sincere understanding of client business needs.
Ask questions to clarify understanding.
Relates on a personal level; positive friendly and engaging.
Outgoing and comfortable in diverse groups.
Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
Able to read reactions of an audience and adjust delivery style to fit the audience.
Able to develop and present business documents and reports clearly, concisely and effectively.
Demonstrate strong training and presentation skills.
Functional System Analyst Sr.:
Education and Experience requirements are listed below:
8 years of experience in IT systems support with High School Diploma or GED.
6 years of experience in IT systems support with Associates Degree in business or IT
4 years of experience in IT systems support with Bachelor's Degree in business or IT
Preferred Technical Skills (ALL Levels):
Programming & Data Analysis:
Python, R, SQL
Visualization & Reporting Tools:
Power BI
Cloud & Data Platforms:
Databricks, Amazon SageMaker
Other Tools:
Familiarity with GIS, MACSS (Customer Information System), Storms, Microsoft Office Suite (Power Automate, Lists, Power Apps, Planner), Oracle Databases, Hadoop
Work Location:
What You'll Get:
Functional System Analyst Assoc.: $63,496 - $79,369
Functional System Analyst: $74,551 - $93,188
Functional System Analyst Sr.: $87,633 - $109,544
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
#AEPOH
Compensation Data
Compensation Grade:
SP20-005Compensation Range:
$63,496.00 - $109,543.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.