The Customer Relationships Senior Specialist serves as a senior subject‑matter expert responsible for overseeing the daily operations, technology systems, and process improvement initiatives that support the Customer Relationships team. This role leads support for our call systems and communication technology, strengthens cross‑functional relationships, and ensures high‑quality support for our camp program team and customers. The Senior Specialist works independently with limited supervision, manages complex issues, contributes to operational strategy, and provides training and guidance to junior team members.
This is a Remote position available in the United States. Only candidates located in CST or EST will be considered. This person will be expected to begin work at 6:00am EST, weekend flexibility required.
Provide expert customer support and leadership, including advanced troubleshooting, root‑cause analysis, escalation handling, and acting‑supervisor coverage to ensure consistent service standards.
Improve operations through data and process insights, analyzing system and workflow metrics to deliver recommendations that enhance efficiency, service quality, and technology usage.
Drive high‑quality customer experiences through collaboration, partnering cross‑functionally to align on service expectations, identify issues, improve processes, and support both internal teams and external customers effectively.
Minimum Qualifications:
HS diploma or equivalent - Required
Bachelor's Degree - Preferred
4 years of experience in a customer service support function - Required
Preferred Qualifications:
Strong analytical, communication, and technical skills — experienced in analyzing data, identifying trends, presenting insights, and using Microsoft Office and reporting tools to drive customer and team performance improvements.
Highly organized, detail‑oriented, and adaptable — able to manage multiple priorities in fast‑paced environments while ensuring accuracy, quality, and effective problem‑solving.
Collaborative leader and independent contributor — skilled in coaching others, supporting continuous learning, and exercising sound judgment in ambiguous or time‑sensitive situations.
Benefits:
Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family.
Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Compensation:
The hourly rate for this position is between $22.00 – $24.00 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Deadline to Apply:
This posting is anticipated to remain open until March 12, 2026
Compensation: $22-$24At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.