Customer Relationship Manager

Job Role

Experienced CRM professional responsible for managing end-to-end client coordination, documentation, and process execution. Acts as a single point of contact between clients, internal teams, and external stakeholders to ensure timely delivery and closure of tasks.

Key Responsibilities

• Handle end-to-end coordination for client requirements and process execution
• Act as SPOC for clients and internal stakeholders
• Track order status, documentation, and timelines through Excel trackers
• Prepare and maintain daily/weekly reporting MIS in Excel
• Coordinate with internal and external teams for timely task completion
• Follow up on pending issues and ensure closures within timelines
• Provide regular updates and reporting to clients and management
• Handle escalations and resolve issues efficiently
• Maintain accurate records and update trackers/WorkDocs regularly
• Ensure compliance with documentation and process requirements
• Languages : English, Hindi & Any other.

Required Skills & Qualifications

• 3+ years of experience in CRM / operations / coordination roles
• Strong communication and stakeholder management skills
• Strong Excel skills (trackers, MIS reporting, data management)
• Experience in documentation and process handling
• Ability to manage multiple tasks and meet deadlines

Preferred Skills

• Experience in handling client operations and coordination
• Experience working with multiple stakeholders including clients and vendors
• Strong problem-solving and follow-up skills

Key Performance Indicators (KPIs)

• TAT adherence for task and order closures
• Accuracy and timeliness of Excel/MIS reporting
• Reduction in pending and aging cases
• Number of successful task closures
• Effective handling of escalations and stakeholder satisfaction