Customer Quality Manager (Onsite)

Date Posted:

2026-03-18

Country:

United States of America

Location:

US-IA-CORALVILLE-155 ~ 2855 Heartland Dr ~ HEARTLAND BLDG 155

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Join Collins Aerospace as a Customer Quality Manager and step into a highly visible, impact-driven role at the center of customer satisfaction and product excellence. In this position, you won’t just monitor quality—you’ll own it. Acting as a key liaison between customers and internal teams, you’ll lead efforts to ensure Mission Systems products consistently meet the highest standards while strengthening long-term customer relationships. While this role carries a Manager title, it is an individual contributor position without direct reports, offering the opportunity to lead through influence and technical expertise. Your ability to interpret customer requirements, anticipate challenges, and drive timely, effective solutions will directly influence customer confidence and program success.

Working across operations, manufacturing, engineering, and supply chain, you’ll take a hands-on approach to solving complex quality issues—digging into root causes, leading corrective actions, and shaping continuous improvement initiatives. From analyzing field data and quality metrics to guiding cross-functional teams, you’ll play a critical role in delivering reliable, mission-ready solutions in a fast-paced aerospace and defense environment. This is an ideal opportunity for someone who thrives on collaboration, enjoys solving problems at their core, and wants to make a measurable impact on both product quality and customer experience.

This is an onsite position in Coralville, IA.

What You Will Do:

• Ensure Mission Systems (MiS) products and processes comply with internal and regulatory quality standards, while driving continuous improvement
• Develop and implement program-level quality plans aligned with customer and business requirements
• Coordinate product recall assessments and actions by identifying impacts and driving appropriate responses
• Analyze field data, design changes, and quality notifications to evaluate the effectiveness of corrective actions
• Collaborate cross-functionally through meetings, teleconferences, and training to support quality initiatives
• Contribute to continuous improvement efforts to enhance product performance and customer satisfaction
• Track, analyze, and report quality metrics on a regular basis

Qualifications You Must Have:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• Prior experience working within a structured Quality Management System (QMS), such as AS9100, ISO 9001, or similar standards
• Experience collaborating with cross-functional teams (e.g., engineering, manufacturing, supply chain, and quality) to support program or product objectives

Qualifications We Prefer:

• Strong problem-solving and analytical skills with the ability to assess complex issues, identify root causes, and drive effective solutions
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word), including the ability to analyze data and present insights clearly
• Excellent communication skills, with the ability to convey complex quality topics to both technical and non-technical audiences
• Proven ability to build relationships and influence cross-functional stakeholders in a collaborative environment
• Strong presentation and organizational skills, with the ability to effectively communicate findings, metrics, and improvement plans

What We Offer:

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more! 

Relocation Eligibility

• Eligible for relocation

Learn More & Apply Now!​

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. 

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  

Apply now and be part of the team that’s redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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