Customer Outreach Coordinator

Dealership:

L0708 DCH Academy Honda

DCH Academy Honda

NOW HIRING Customer Outreach Coordinators!

Pay: Earning potential of $70k to $120k annually based on performance

Schedule: Full time, Saturday availability required with one weekday off

APPLY NOW to join one of Automotive News' Best Dealerships to Work For in 2025!

If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! We've got a nationally-recognized team culture and are looking for a performance-minded individual that will help us continue to drive success through our Business Development Center.

We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.

Who We're Looking For:

• 2+ years of dealership BDC or call center experience preferred
• Customer-facing administrative, retail, and/or hospitality experience
• A team player who is focused on providing top-notch customer service
• Ability to multi-task and stay organized in a fast-paced work environment
• Courteous and professional written and verbal communication skills
• Self-motivated with the ability to set and achieve targeted goals
• Acceptable driving record and a valid driver's license in your state of residence

What You'll Do:

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Why Join Our Team?

• Competitive, performance-based pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

The hourly wage for this position is $15.49 with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/