Job Description
Job Title: Customer Operations Lead
Function: Supply Chain
Location: Mumbai HO
Req ID: R-1171067
Job Description:
The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices.
Key Responsibilities:
Capability Implementation: Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency.
Network OTIF Delivery: Ensure timely execution of key capability projects, meeting On-Time-In-Full (OTIF) targets across the network.
Capability Adoption: Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact.
Cross-Functional Collaboration: Partner with Customer Operations (CO), COE, and IT teams to deliver scalable and relevant capabilities.
Transformation Agenda: Lead initiatives that support the long-term transformation of the E-commerce team, ensuring readiness for future challenges.
Experience Required:
3-5 years of experience in a customer service role, preferably in the FMCG/Ecommerce industry
Knowledge of SAP and CRM tools will be an added advantage.
Experience with data visualization and Business Intelligence tools such as Tableau, Power BI.
Qualification & Skills Required:
Bachelor's degree in any discipline
Strong analytical skills
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment.
Strong problem-solving and decision-making skills
All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.