Customer Operations Coordinator

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

How you will make contributions that matter

Join our Supply Chain team as a Customer Excellence Coordinator based at our ILC, in Laverton North. In this key role, you’ll manage end-to-end domestic customer orders, acting as the main contact for assigned customers and ensuring prompt, accurate order fulfilment in line with account strategies.

• Manage domestic customer orders, enquiries, and calls
• Build strong relationships with customers, Account Managers, and internal teams
• Process EDI and manual orders in SAP
• Track orders, manage stock, and communicate updates or issues
• Coordinate with planners, inventory, transport, and 3PL partners
• Provide order confirmations, COAs, and reports as needed
• Support Customer Service team during peak periods or absences
• Adhere to health and safety policies

About You

• Experienced in customer service or customer coordination role
• Background in supply chain is desirable
• Excellent communication and relationship management skills
• Detail-oriented, able to manage multiple priorities
• Proactive, solutions-focused, and experienced with SAP is ideal

We’ll support you with

• The opportunity to make contributions that matter, whilst being supported by multinational, values led company
• A competitive annual salary
• Learning and development opportunities with the ability to grow in your own way
• Ability to participate in our Employee Share Ownership Program
• Product Discounts and other employee benefits

Click Apply to submit your application. For a confidential discussion, please contact Manisha on 0498 147 768.

Saputo Dairy Australia is an equal opportunity employer. Applications close on the 10th of March, however, we may progress sooner, so apply as soon as you can. All applicants require Australian working rights at the time of applying. We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant.

As a leading dairy processor in Australia, Saputo produces, markets, and distributes a variety of products, with a portfolio of well-loved brands such as Devondale, Liddells, CHEER, Mersey Valley and Tasmanian Heritage. Our people bring these popular brands to life, while servicing our farming communities and through our AG Warehouse network.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.