Customer Mgr, Sales GHH

Job Description

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities. The Sales Representative will be responsible for performing total territory management, drive growth, build and maintain effective relationships within assigned key customers and accounts (targeted physicians, immunizations clinic, Vaccination Centers healthcare providers).

Align with the vaccines franchise objectives will effectively implement marketing plans, commercial strategies, and sales execution. The incumbent will optimize access, share and profitability by representing, educating, and promoting our vaccines products to target accounts and customers in a defined geographical area and achieve financial results, performing the duties according to Company policies, procedures, ethical business practices, and applicable regulations. This position will also collaborate with the extended company field team and business unit cross functional teams staying abreast of competitor approaches and customers strategies to capitalize on opportunities to growth & defend our vaccine franchise.

 

Main Activities and Responsibilities:

• Achieve corporate sales goals and proactively identifies and develops new business opportunities aligned with the organization’s overall market and growth strategy, continually scanning the market and key drivers to shape the future of the territory.

• Serves as a trusted resource for healthcare providers by providing accurate, compliant information about vaccine products and their benefits and by responding quickly to information needs to build long-term, trust-based relationships.

• Educates healthcare providers on the importance of vaccination and the latest clinical data supporting vaccine efficacy and safety, communicating clearly and concisely in a way that helps them understand and retain key messages.

• Develops effective patient- and customer-focused relationships by deeply understanding customers’ needs, expectations and local market dynamics, and by sharing identified opportunities and insights with cross-functional team members to Win as One Team.

• Applies disciplined territory planning by prioritizing time, resources and schedules to achieve execution-metrics goals (e.g., % coverage, field time and average calls per day), maintaining focus on the most critical priorities despite daily distractions.

• Develops and maintains a comprehensive and effective territory business plan—grounded in local market forces and data—that aims to achieve and exceed annual sales goals established by commercial leadership. Regularly reviews results and adjusts actions as needed.

• Understands territory access dynamics and access programs and effectively positions vaccine resources to support customers’ needs, ensuring that access insights inform strategic and tactical choices.

• Works as One Team with the local access Key Account Management to support the country’s objectives impacting both public and private markets, fostering effective partnerships and shared accountability for outcomes.

• Collaborates with the cross-functional team in the business-planning process and in monthly update meetings; shares meaningful field insights, seeks for perspectives and provides ideas to improve product and company performance in the marketplace.

• Works collaboratively with country colleagues, contributing ideas, sharing best practices, and seeking their support when needed, creating an inclusive environment where value and empower to contribute.

• Be proactive, takes initiative and executes plans with urgency to achieve results, acting as a change catalyst in the territory and adapting quickly when priorities or market conditions shift.

• Completes administrative tasks accurately, compliantly and on time (e.g., expense reports, monthly tactical updates, daily synchronization, accurate call and time-off registration, monthly company car mileage report, service tickets, email review, mandatory training), maintaining high standards and personal accountability.

• Adheres to Our Company’s compliance policies and guidelines, as any other applicable standards and procedures, role-modelling ethical behavior and integrity in all interactions.

• Manages efforts within the assigned promotional and operational budget, making thoughtful, data-driven decisions about resource allocation to maximize impact and return.

• Maximizes the use of approved resources and digital tools to achieve territory and account-level goals, continuously learning and experimenting with new ways of working that enhance effectiveness and customer experience.

Background Requirements:

• Bachelor's Degree in Business Administration, Marketing, Science or related field

• Two (2) or more years of experience in the pharmaceutical, medical industry or consumer selling environment

• Demonstrated track record of high performance managing complex customers/accounts

• Experience working in a team environment which successfully partners with all Commercial Operations functions

• Experience selling in virtual interaction environment and different digital platforms

• Knowledge of Country´s healthcare network and understanding of the local market dynamics along with key challenges customers face daily

• Excellent collaborative and communication skills to interact successfully with customers and other team members (e.g. marketing, medical and market access)

• Exhibit professional leadership & trust behaviors

• Apply effective organization, planning, and time management skills to ensure optimal territory/account coverage

• Demonstrate strong analytical acumen to ensure the appropriate focus is placed in the right areas of the market

• Demonstrate ability to adjust to changing strategies to support corporate and/or brand while maintaining the highest level of performance

• Drive to seek out information needed to support the sale with limited guidance

• Ability to work effectively in a team oriented, cross-functional environment while maintaining an entrepreneurial spirit, on a consistent basis

• Ability to develop and grow effective professional relationships

• Creative thinking and seeking innovative solutions to complex clinical/business problems

• Must consistently demonstrate a commitment to a culture of compliance, integrity, and business ethics

• Computer application skills on Microsoft Office including Word, Excel, PowerPoint and sales platforms knowledge as Salesforce/ Veeva

• Able to attend to business events during evenings and weekends

• Willing to travel up to 10% internationally for meetings, congresses and/or training

• Willing to travel within different regions of the country

• Valid Driver's License

Required Skills:

Account Planning, Communication, Customer Management, Sales, Sales Metrics, Sales Territory Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

1st - Day

Valid Driving License:

Yes

Hazardous Material(s):

N/A

Job Posting End Date:

03/14/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.