Mexico City, Onsite
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Customer Master Data Administrator supporting our Sales & Sales Support LATAM team, you will be trusted to maintain accurate, compliant, and high-quality customer master records and enable commercial teams across the region. This role plays a key part in ensuring data integrity, supporting governance, and driving a seamless customer experience for internal stakeholders.
In this role, a typical day will include:
- Collaborating with LATAM commercial teams, finance, and operations to troubleshoot and resolve customer data issues with accuracy and speed.
- Executing customer master data maintenance in SAP and Salesforce, ensuring alignment with governance, compliance, and GxP requirements.
- Documenting evidence, supporting annual audits, and ensuring complete and compliant records for regulatory purposes.
- Monitoring and improving data quality by reviewing processes, identifying gaps, and proposing tools or solutions that enhance accuracy and efficiency.
- Supporting Tier 1 inquiries, offering exceptional internal customer service, and participating in regional or global projects that strengthen process standardization across LATAM.
WHAT YOU’LL BRING TO ALCON:
- Education: Technical degree or bachelor’s degree in Administration, Business, IT, or related field.
- Experience: 1–2 years in customer master data, customer service support, sales support, or database administration (LATAM scope preferable)
- Technical skills: SAP (Customer Master), Salesforce, Excel (intermediate–advanced) BI Tools(preferred)
- Behaviors:
High attention to detail and strong process orientation
Customer-service mindset and effective communication skills
Critical and analytical thinking; problem-solving mindset
Ability to work collaboratively, embrace change, and propose continuous-improvement ideas
Strong adherence to governance, compliance, and documentation standards - Language: English (intermediate-advanced)
HOW YOU CAN THRIVE AT ALCON:
- Opportunity to make an impact at a LATAM level, interacting with diverse cultures and cross-functional teams.
- Exposure to global projects and participation in quality and continuous-improvement certifications.
- Work in a collaborative, high-energy environment where your ideas and initiative are valued.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.