Customer Manager

Job Description

To improve the lives of patients with Pulmonary Hypertension (PH), we are looking for a self-motivated and results-driven individual for an unlimited permanent position as Customer Manager. Purpose of the role is  to take over our existing PH business in Slovakia and build a network of referral regional centers to optimize PH Patient Journey to accelerate a new product launch. The Customer Manager will work closely with marketing on event management, creation of materials and innovative projects. While experience with rare diseases is a plus, we welcome candidates with a strong background in specialty pharmaceutical sales who would like to widen their marketing and patient journey experience.

Key responsibilities:

Key Account Management

• Lead and develop strong and enduring relationships with PH Centers of Excellence (CoE) in Slovakia.

• Understand CoEs needs, challenges, and opportunities to provide value-added solutions to optimize patient journey of PH patients.

• Create and execute account growth strategy and execution plans that align with company goals with market trends analysis to identify opportunities and risks

• Identify drivers and barriers and pro-actively share relevant feedback with PAH Brand Lead and the cross-functional team, to ensure an optimal understanding of the market and to drive the marketing and sales strategy

• Reporting and support on demand planning and forecasting

Patient Journey Optimization

• Build a network of accounts among Cardiologists, Pulmonologists and Rheumatologists for referring PH to the CoEs to speed up the time to diagnosis

• Educate selected accounts on PH and organize multidisciplinary meetings to ensure optimal regional cooperation

• Execute multidisciplinary seminars to connect key stakeholders in different regions for optimization of Patient Journey

Brand management

• Reporting and support on demand planning and forecasting

• Responsibility for disease & product materials for effective HCP education.

Basic Qualifications

• University degree

• Key Account Management experience in a pharmaceutical industry (min 2 years)

• Proven negotiation, communication and networking skills.

• Knowledge of the pharmaceutical market and regulations.

• PC skills (user level – Word, Excel, PowerPoint).

• Driving license B, with the ability to travel within territory and domestically as required.

• Native Slovak speaker.

• Customer centric, business-oriented mindset and focus on delivering results.

• Entrepreneurial mindset.

Preferred Qualifications

• Experience with specialty / center care products.

• Experience in Cardiology, Pulmonology, Rheumatology

• Experience with omnichannel approach

• Experience with medical argumentation

What we offer:

• ​Life and Accident Insurance

• ​Company phone

• ​​Health benefits

• ​​Multisport

• ​​DDS Supplementary Pension Saving

• ​​Development courses & trainings

• ​​Flexible working hours

• Company car for private purpose

• ​​Other perks and bonuses​​

Required Skills:

Account Management, Account Management, Adaptability, Analytical Problem Solving, Cardiology, Customer Feedback Management, Customer Management, Customer Service Management, Data Analysis, Entrepreneurial Thinking, Event Management, Event Marketing, Interpersonal Relationships, Lead Generation, Market Analysis, Market Trend Analysis, Market Trends, Pharmaceutical Sales, Product Knowledge, Profit Planning, Pulmonary Arterial Hypertension, Pulmonology, Regulatory Compliance, Rheumatology, Sales Reporting {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

100%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

05/31/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.