Customer Lending Specialist

• You are passionate about people, with a strong risk mindset   
• We are supporting each other through remote working  
• Together we can exceed our customer expectations  

See yourself in our team.

• Our opening hours are: 8am – 8pm, Monday to Friday; and Saturday to Sunday 8am – 6pm (AEST). 
• This is a permanent full-time position, your shift schedule will be either:
• Mon - Fri 11:15am - 8pm or Tues - Sat 9:15am - 6pm
• There is mandatory structured training in the first 8-10 weeks (mix of office and home based) 

Your career pathway is endless with the direct lending team. We have an established lending promotion framework that provides opportunity to develop within the lending role.  

Do work that matters 

Building and maintaining positive relationships with our customers is our passion. As a Customer Lending Specialist, you will take accountability over every interaction, identifying your customer’s needs, offering solutions and maintaining regular contact to drive positive outcomes and experiences. 

Your responsibilities will include, but are not limited to: 

• Creating long-lasting relationships with customers and business partners by displaying professional credibility, trust and confidence in every interaction. 
• Identifying and understanding the customer’s objectives and goals. You will do this by effective questioning techniques and refer complex financial needs to the appropriate specialist when necessary. 
• Ensuring customer applications are compliant and that delegated security checks are undertaken in a diligent manner. 
• Having a deep understanding and knowledge of product features, processes and policies to: 
• Lead a lending interview with confidence 
• Facilitate customer retention  
• Identify the customer’s financial needs and by using needs-based conversations, you will uncover further financial needs 
• Resolving and responding to customer’s queries or complaints in a timely and effective manner. 
• Dealing with a variety of internal and external customers to deliver exceptional customer experience. 
• Understanding the broader market and economic and industry changes impacting the customer and the Group. 

Your Capability 

• You will have some experience in home lending 
• Ability to work in a team and want to be part of a high performing one 
• You have a continuous improvement mindset, challenge the status quo and always pro-actively look for new ways to deliver exceptional customer service. 
• You are always eager to learn and upskill 
• You display empathy toward customers and be able to interact with a range of customers. 
• You are organised and have great time management skills 
• Adapting to change is not difficult for you. 
• Above all, you are self-motivated and passionate about guiding your customer through their lending journey, topping up their loans as required.

Advertising End Date: 30/12/2025