Job Summary
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What We Offer
What is the focus of the role?
As a Customer Journey Specialist 24-Month Fixed Term Contract, you will leverage Salesforce Marketing Cloud and related platforms to design, configure, and launch integrated, data-driven customer journeys. You will also play a key role in the development and coordination of 1:1 marketing communication campaigns. This role requires strong stakeholder management and the ability to work strategically to deliver an outstanding customer experience.
What You’ll Do
Telstra Consumer - Marketing Chapter Area oversees Telstra's marketing operations, including brand management, advertising, and product marketing.
As a Customer Journey Specialist, you demonstrate a strong commitment to data-driven marketing communications and campaigns, with the ability to execute using marketing technology and automation. Your expertise enables Telstra to deliver highly personalised, compliant, and effective communications at scale. You will partner with Product Owners, Legal, 1:1 Strategist, Data Translators, in-house creatives and external partners such as mailhouses and technology vendors. Your core contribution is to build, optimise, and manage automated journeys and workflows, ensuring campaigns are customer-centric and executed under tight deadlines.
Key Responsibilities
About you
To be successful in the role, you must have:
Essential
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.