At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a detail-oriented Customer Integration Specialist to join our Global Business Unit. In this role, you will operate at a granular level to ensure the precise integration of acquired customers onto Iron Mountain’s customer portal, billing, and invoicing systems. You will be responsible for mapping data, documenting workflows, and translating complex business needs into technical specifications to guarantee accurate transitions and a seamless customer experience.
What You’ll Do (Responsibilities)
In this role, you will:
Integration Execution: Follow established playbooks to guide newly acquired customers through the transition. Utilize automation tools to streamline data mapping and gap analysis between legacy and target systems.
Data Integrity & Verification: Accurately input and verify client data in CRM systems and onboarding platforms. Ensure data consistency across all systems to minimize financial discrepancies and reporting errors.
Problem Solving & Troubleshooting: Analyze customer challenges during the transition to identify root causes. Troubleshoot technical issues and implement solutions promptly to minimize client disruption, escalating complex problems when necessary.
Client Communication: Deliver clear, consistent communication to customers using standardized templates and scripts. Act as the primary point of contact to set expectations and address questions throughout the migration.
Training & Support: Provide initial product orientation tailored to customer needs. Empower clients by directing them to self-service resources and providing basic technical troubleshooting.
Cross-Functional Collaboration: Partner with Sales, Product, and Operations to ensure a cohesive integration. Identify cross-sell and upsell opportunities during the onboarding process to add value for the customer.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
Experience: 1+ years of experience in a customer service or support role, preferably in a high-volume environment. Experience with CRM systems and ticketing platforms is required.
Technical Aptitude: Comfort with technology and the ability to learn new software quickly. Familiarity with B2B products and services is a plus.
Core Competencies: Strong organizational, problem-solving, and time management skills. You must be able to follow established procedures with a high level of accuracy.
Communication: Excellent written and verbal interpersonal skills with a customer-centric mindset.
Education: High school diploma or equivalent required; some college preferred.
What We Offer (Benefits)
Pay: $25-27.00/hr (**Negotiations Depending on Experience)
Shift: Monday through Friday, 8A-5P
Location: Remote
Competitive compensation and benefits aligned with the experience.
2 Weeks PTO, Wellness and Sick Leave & 7 Paid Holidays + 3 Floating Holidays beginning January 1st
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
This role is an excellent opportunity to make a meaningful impact by ensuring newly acquired customers experience a seamless transition, setting the stage for long-term success and satisfaction. #LI-DNI #DONOTPOST
Category: Customer Support