Customer Integration Consultant

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Act as a business lead for inbound and outbound data integration and/or enrollment systems, both for new & existing integrations of highest complexity. Manage internal and external resources to successfully conduct data re-implementation and change projects of the highest complexity. Manage & perform triage for data inquires and issues and act as subject matter expert to internal resources and customers. Provide informal leadership and support team and capability development.

Key Responsibilities:

• Serve as a business consultant to internal teams, policyholders, and brokers, educating and advocating for data integration technology capabilities, specifically around API integrations.
• Communicate current and customer-specific integration options (APIs, SSO, EDI) and lead discussions on specifications and onboarding processes.
• Configure and test API integrations, providing support to the customer as needed.
• Conduct process gap analyses and collaborate with leadership to define priorities, strategic direction, and execute the data integration roadmap.
• Act as business lead for complex data integration implementations, including configuration, testing, and coordination with internal and external partners.
• Manage and resolve high-complexity integration issues, providing root cause analysis and acting as subject matter expert for internal and external inquiries.
• Lead projects to expand data onboarding and enrollment system capabilities, recommending improvements aligned with industry standards.
• Represent the organization in customer-facing presentations, finalist meetings, and vendor partnerships, serving as liaison and escalation point.
• Provide informal leadership through mentoring, coaching, and driving best practices, while developing new processes to enhance efficiency and customer experience.

Skills and Background You’ll Need

Education: Bachelor’s degree in business, or related field.

Experience: 7+ years progressively responsible experience in systems administration, group insurance benefits, and customer-facing project management within the Health Benefits Industry, supplemental products (Life, Disability, Accident, Critical Illness, Absence Management, etc.) as well as API configuration utilizing Adeptia or other graphical user interface

• Intermediate proficiency with Microsoft Excel, database querying applications such as SQL Server and TOAD.
• Enrollment/absence case configuration experience with Workday, Selerix, ADP, Plansource or other Enrollment Benefit Administration Systems.
• Understanding basic database concepts and customer-facing project management, Jscript/Java script experience preferred.

Key Behaviors of a Successful Candidate

• Improvement Mindset: Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business/customer value.
• Adaptability: Recognizes and is open to changing circumstances and alters behavior as necessary.
• Driving Success:  Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

$107,250.00 - $156,750.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.