At A.P. Moller – Maersk, we’re committed to delivering world-class customer experiences. We are excited to invite applications for a Customer Experience Trainee to join our team in San-Pedro, Ivory Coast. This is an opportunity for a motivated, customer-focused individual to grow with us—managing a dynamic portfolio of high-volume customers while driving excellence in every interaction.
Own the customer experience and manage volume forecasting and allocation delivery in collaboration with the Sales team.
Facilitate issue resolution and maintain customer satisfaction through effective handling of customer complaints.
Manage customer onboarding and ease of order creation, amendment, and cancellation on SPOT products.
Handle case management to reduce customer efforts and enhance timely issue resolution.
Manage cloud telephony incoming/outgoing calls to resolve customer inquiries.
Ensure smooth execution of the end-to-end shipment lifecycle and maintain high-quality service levels.
Cross-sell and upsell Maersk services to customers.
Lead digital services adoption for Direct Transport customers.
Actively seek out and implement continuous improvement opportunities.
Maintain a high sense of responsibility and commitment to personal growth.
Bachelor's Degree or Diploma holder with internship experience, preferably in shipping and logistics industry.
Experience (Internships) in handling Customer Service transactions/processes and liaising with origin and destination offices.
Proficiency in Microsoft Office applications.
Good verbal and written French & English skills.
Good business knowledge/process understanding.
Ability to work under pressure and in a fast-moving environment.
Strong service mindset with a sense of urgency.
Effective multitasking skills.
Team player with strong communication skills.
Agile and adaptable to change.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.