Mueller Water Products

Customer Experience Quotations Specialist

Decatur, IL Full time

Who We Are:

Thank you for your interest in Mueller Water Products, Inc.  

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.   

Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.   

By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.  

Customer Experience Quotations Specialist

Mueller – Customer Experience Quotations Specialist Opening

Water Products Division

Hourly Rate:  $27.50/hour

Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for a Customer Experience Quotations Specialist.  This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor.  

The primary function of the Customer Experience Quotations Specialist is to prepare complete and accurate Salesforce quote worksheets for approval of special pricing requests.  Additionally, this person will complete bid documents for direct quotations to municipalities and private water companies. 

Duties will include, but not be limited to, the following:

  • Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales
  • Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines
  • Complete miscellaneous bid-related documents
  • Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed. 
  • Request Bid Bonds, Product Certifications, and Insurance Certificates as needed
  • Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities
  • Check orders sent via email and EDI related to specific districts for accuracy on pricing
  • Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director

Required Qualifications:

  • High school diploma or equivalent.
  • Previous work experience or other activities demonstrating the requirement of a strong communications background.
  • Intermediate computer experience with ability to quickly learn and navigate new computer programs. 
  • Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
  • Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
  • Demonstrated organizational and time management skills

Ideal Qualifications:

  • 2+ years of customer service, inside sales, or quotations experience.
  • Bachelor’s degree in business or communications-related field.
  • Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE) and/or Salesforce. 
  • Familiarity with database programs such as Act/Outlook.
  • Experience with phone-based customer service support systems
  • Technical/Mechanical background

Applicants not meeting the “Required Qualifications” listed above will not be considered for this position.

Primary work hours will be Monday through Friday, 8:00a – 5:00p.  This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)

No relocation assistance will be offered for this position.

Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal.  (https://muellerwaterproducts.com/careers)  All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform.  Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.
 

Salary/Pay Range:

$27.50 per hour USD

The compensation range above reflects a good-faith estimate of starting base pay for full-time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location. The range listed is only one component of the total compensation package offered to candidates.

Other Compensation & Benefits:

Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more. 

Equal Employment Opportunity:

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. 

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.  

Notice of E-Verify Participation:

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.  

 

Upon enrollment, employers participating in E-Verify are required to clearly display the Notice of E-Verify Participation and Right to Work posters in English and Spanish, both which may be accessed at the links provided below.   

 

 

Accommodation:

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.