Location:
Kennesaw, GA (SAF) - ManagementMonday - Friday 8:00 - 5:00
This position requires the first 90 days to be worked in the office; a hybrid work arrangement may be possible after successful training.
Quentin Chavis Jr. / quentin.chavisjr@airgas.com / 346-459-4397
Job Description Summary: The Customer Experience Master Data Specialist is responsible for the creation and maintenance of our customer setups in our integrated enterprise system (SAP), obtaining complete information at time of customer onboarding, and processing credits and approving credit memos. This position is also responsible for the accurate entry of data in SAP to ensure the smooth on-boarding of new customers and changes to existing customers, compliance with policies and procedures set by the company, and review accuracy of credit memos at the time of approval routing.
Create and maintain all South Division customer master partnerships and related customer master data to ensure proper structures and pricing hierarchies.
Obtain, analyze, and process all internal and external requests timely and accurately for new accounts and perform updates to existing accounts in accordance with divisional policies.
Review, Validate and Post Customer Vistex List & verify the changes meet the sales organization criteria and goals.
Maintain accuracy and consistency of customer accounts in specified sales organizations including checking for duplicate accounts, data validation, ensuring partnership structure is accurate and assigning customer experience representative to new set ups.
Set-up and maintain sales rep/manager relationships in SAP and approval hierarchies
Utilize multiple tools to analyze data to ensure the accuracy and quality of customer master data.
Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customers account
Accountable for validation of all customer account changes. Effectively communicate to Division support staff and field associates any customer master discrepancies and/or issues in a timely manner.
Adhere to and enforce detailed procedures and best business practices within the team and across multiple sales organizations
Research and process changes to customer accounts related to Returned Mail, Bank Correspondence, Email and Fax reject report, and coordinate Special Handling documents and account coding.
Review credit memos prior to approval routing for accuracy and completeness.
Corresponds with the requester to review any and all issues that need to be corrected before credit processing.
Corrects credit memos due to incorrect codes, material numbers, quantities, etc.
Approves credit memo requests for further verification and approval through chain to complete credit processing.
Exhibits knowledge of contract pricing, cylinder balances, lease file, tax status, customer A/R, payments, etc., in order to resolve issues and discrepancies.
Utilizes expertise to research and correct the initial error that resulted in the credit being issued or applied.
Exhibits knowledge of order display to see original order from customer and SAP Order Entry, Order types, Credit Codes, Material Codes, Airgas SOP, SAP T-Codes to effectively service the customer.
Support / Training and Communication of functional master data standards, definitions, processes, policies and tools to internal Airgas associates
Work with other departments and / or teams, ( i. e. Customer Service(A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity
Other projects or duties as assigned by department supervisor/manager.
Required Qualifications:
High school diploma or equivalent
Experience with SAP and/or ERP systems
Google Suite experience
Experience in an office environment with customer facing activities, internal or external.
Preferred Qualifications:
Bachelor’s Degree from an accredited institution a plus
Previous data integrity, administrative, and/or credit and collection experience preferred but not required.
Previous master data management experience a plus
Previous request management experience a plus
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Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
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Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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