Customer Experience Lead

Customer Experience Lead

Description -

We are looking for a Customer Experience Lead to join the Customer Welcome Center team in the new CWC in Dubai. The ideal candidate will not only manage and coordinate executive-level briefings but will also be involved in facilitating general sessions and presenting. This role is pivotal in ensuring that all briefings are engaging, informative, and align with the company's standards and goals.

Key Responsibilities

• Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.
• Present and tailor content to introduce our showcase and solutions to customers.
• Able to perform and articulate demonstrations.
• Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.
• Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings.
• Develop and maintain briefing schedules, ensuring all parties are informed of updates and changes.
• Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met.
• Oversee the creation and distribution of briefing materials, such as presentations, agendas, and reports.
• Stay updated on industry trends and current events to ensure content is relevant, engaging, and informative.
• Evaluate the effectiveness of briefings and implement improvements as necessary.
• Coordinates initiatives to drive more traffic into the center.

Qualifications

• Superb organizational and project management skills.
• Excellent verbal and written communication skills.
• Proficient level of English and Arabic.
• Experience in Services and/or Solutions.

Preferred Skills

• Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way.
• Familiarised with consultative selling.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United Arab Emirates)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"