Job Description:
The Customer Experience Lead plays a pivotal role in shaping and elevating the customer journey across the organization. This individual is entrusted with the responsibility of overseeing the development, execution, and continuous refinement of customer experience initiatives that foster lasting relationships and drive customer loyalty. The Lead ensures that customer needs, concerns, and aspirations are heard and acted upon at every organizational level.
In addition to a day-to-day operations mindset, this role requires a strategic perspective —analyzing customer feedback with internal data to identify areas for improvement and innovation. The Lead collaborates closely with cross-functional teams, including regional Leads, management teams, product development, marketing, sales, and support, to streamline processes, resolve pain points, deliver impactful solutions and create seamless interactions across all touchpoints.
As a people manager, the Customer Experience Lead is proactive in identifying opportunities to enhance services, integrate new technologies and adopt industry best practices. They mentor and inspire their team, fostering a culture of empathy, accountability, and excellence.
In addition, the role involves regular communication with senior Leadership, translating customer insights into actionable recommendations and strategic plans. The Customer Experience Lead acts as both practitioner and visionary, committed to advancing the organization's reputation for outstanding customer care.
This role typically operates in a professional office environment with occasional remote work flexibility. Some evening or weekend hours may be required to address escalated customer issues or support special projects.
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.