About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Customer Experience IT Expert
We're looking for an IT Expert to support our growing user base of Dentists around the world. You’ll work closely with doctors and their staff to provide best in class technical support for their scanning hardware and software.
You will be providing highly engaged and prompt technical troubleshooting daily,
receiving inbound tickets over chat, calls, and email from our dental practices. You will also assist in the documentation of issues impacting our practices and working cross functionally with different Engineering teams. This role is ideal for a highly adaptive and motivated individual excited by the rapidly changing
field of digital dentistry.
What You’ll Do
● Handle daily inbound via phone, email, and chat providing best in class customer service for all
client-facing software and hardware
● Provide desktop support for Windows 10 and Windows 11 devices
● Assist with documenting and tracking bugs impacting practices
● Serve as a product expert for client-facing hardware, specifically 3D scanning devices
● Support the internal team with ad-hoc in-office and remote IT needs
● Document SOPs and guidelines to improve daily operations and improve the customer
experience
● Support & coach front-line agents in troubleshooting that falls outside of standard procedure
Role Requirements
● Experience supporting IT Help desk type work for 1-3 years
● Experience working with a ticketing CRM specifically handling escalations from Tier 1 support (Frontline)
Bonus Points For:
● Experience working in the dental field
● IT Certification (Comptia)
● Experience working in a CRM system like ZenDesk or Salesforce
● Experience working with any dental scanner or scanning software
● Experience providing technical support to SMBs (small business owners like restaurants, motels,
or dentists)
● Time spent at a venture-backed startup during hypergrowth
● Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
About Us:
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 65.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit www.TaskUs.com.
TaskUs Inc. is an equal opportunity employer.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.