At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
● Taking inbound calls, emails and sms from the customers who are shopping online for store products and resolve their enquiries.
● Updating customers’ accounts with appropriate notes and details after the call.
● Liaise with the stores and the CSAs to assist in the delivery of the orders to the
customers.
● Answering calls from the Stores and drivers to help them with their enquiries.
● Occasional outbound calls to coordinate the delivery of the items to the customers.
● Send appropriate emails/communication to the stores following the calls from the customers, where applicable.
● Process B2B customer requests.
● Process and respond to customer and store emails in the Customer Care and Priority inbox.
● Escalate the critical issues to the Management, where required.
● Ensuring the call flow process is followed as per the QA guidelines.
● Ensure a safe, healthy and sustainable workplace for all employees and contractors, report
workplace hazards, and provide a safe and positive workplace.
● Complete all necessary training requirements and professional development
opportunities.