Customer Experience Excellence Lead and Executive Assistant

Customer Experience Excellence Lead and Executive Assistant

• Work Schedule: Monday – Friday 1st shift
• 100% onsite

Catalent’s Kansas City (KCM) facility is a premier site for integrated drug development, manufacturing, and clinical supply services, supporting a wide range of pharmaceutical and biotech products. With cutting-edge technologies and a collaborative work environment, it offers exciting opportunities for professionals across all functions—from science and engineering to operations and logistics.

The Customer Experience Excellence Lead and Executive Assistant delivers advanced administrative and operational support to site leadership while also driving key efforts in data analysis, continuous improvement, and client experience.

The Role:

• Lead the full client‑visit experience, including scheduling, travel coordination, meeting room setup, catering, and onsite support to ensure a seamless and professional engagement.
• Provide high‑level administrative and leadership support through complex calendar management, preparing executive‑ready presentations, distributing site‑wide communications, and coordinating audits and site visits.
• Own reporting and data analytics, generating weekly/monthly leadership summaries, maintaining KPI dashboards in Power BI, and delivering insights that support operational decision‑making.
• Drive continuous improvement initiatives by identifying workflow gaps, supporting Kaizen events, maintaining CI trackers, and partnering with cross‑functional teams to implement process enhancements.
• Manage key operational systems and compliance activities, including SharePoint oversight, controlled document management (EDMS/Documentum), onboarding coordination, financial administration, and general office operations support.
• All other duties as assigned.

The Candidate:

• Associate’s degree required, bachelor’s degree preferred.
• Minimum 3 years of administrative or executive support experience.
• Experience working directly with clients and cross‑functional teams is highly preferred.
• Strong communication, organization, and follow‑through skills, with the ability to manage multiple priorities.
• Experience using Microsoft 365, SharePoint, Power BI, and document control systems.

Why you should join Catalent:

• Career growth with a clear path and regular performance reviews
• Day-one benefits: medical, dental, vision
• 401(k) match, tuition reimbursement, and wellness perks
• Paid time off: 152 hours + 8 holidays
• Inclusive culture with Employee Resource Groups and community initiatives
• Discounts from 900+ merchants via Perkspot
• A mission-driven workplace where your work helps save lives

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.