Customer Experience Consultant

Customer Experience Consultant

At Maersk we go the extra mile to service our customers in the best possible way. We work hard to build and strengthen relationships with customers, making sure we understand their business drivers, so we can continuously improve co-operation, processes, and outcomes. To the mutual benefit of both the customer and Maersk.

We are looking for a highly motivated “Customer Experience Consultant” to join our team in supporting one of the world’s best-known brand in managing its Supply Chain. The role and team offer a great opportunity to learn, develop and challenge yourself.

Key Responsibilities

• Develop and execute integrated supply chain plans covering demand, supply, inventory, and distribution.
• Coordinate with 3PLs, carriers, warehouses, and suppliers to ensure smooth execution of logistics operations.
• Monitor inventory levels and ensure optimal stock availability while minimizing excess and obsolescence.
• Analyze demand forecasts and adjust supply plans to meet service level and cost targets.
• Identify and resolve supply chain disruptions, delays, and capacity constraints proactively.
• Drive continuous improvement initiatives to enhance efficiency, visibility, and cost optimization.
• Manage order planning and replenishment to ensure on-time and in-full (OTIF) delivery performance.
• Track and report KPIs such as service level, inventory turns, forecast accuracy, and logistics cost.
• Collaborate with procurement, customer service, transport, and warehouse teams to align execution with planning.
• Ensure accurate data management within ERP, planning systems, and control tower platforms.
• Support network optimization and scenario planning for demand or supply fluctuations.

We are looking for:

• Minimum 2 years of experience in Customer Experience Role.
• Bachelor’s degree or in logistics, business, or a related field is an asset.
• Capability to multi-task.
• Working well independently and in a team environment.
• Patience when handling tough cases.
• Customer service or customer support experience is a plus.
• Good communication in Arabic and English both in written and speaking.

We offer:

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!  

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.