Customer Experience Consultant

He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata

What is the most important thing in the world? It is people, it is people, it is people.

With a reputation for excellence in providing service and support to our customers, Cushman & Wakefield is a market leader in Facility Management and Facilities Service delivery. We have a genuine commitment to continually strengthen client relationships and raise the bar in terms of customer service and delivery outcomes.

Cushman & Wakefield are a leading Facility Management company in New Zealand, servicing a multitude of corporate and retail companies and government institutions, both regionally and nationwide.

We are looking for enthusiastic people to join our exciting Customer Experience Consultant team based out of our Penrose office in Auckland. You will be a key member of our team involved in building lasting relationships with the company’s clients and service provider network.

To be successful in the role, you will need:

• Be someone who loves to communicate and has a passion about customer service
• Confident in communicating over the phone with excellent telephone manner
• Confident computer skills with the ability to multitask through systems
• Pride yourself on your high level of accuracy and attention to detail
• Display positive attitude with integrity and honesty
• Self-discipline and well-developed organisation skills
• Ability to deal with customers in a high-volume contact environment
• Be a team player
• Experience in a Call Centre is an added advantage
   

Responsibilities

• Respond quickly and efficiently to incoming phone calls and emails
• Log client requests into our ERP system, accurately and timely
• Managing and resolving queries within a timely manner
• Achieve client KPI’s and team targets
• Achieve a high degree of customer satisfaction
• To work within and adhere to, processes and procedures and assist in their development
   

Full training will be provided with great opportunities for growth

This is a permanent position and hours for this role are 8 hour shifts within our standard hours of operation - Monday to Sunday, 7am to 9pm, based off a roster. You will be needed for 40 hours within this time.

Cushman & Wakefield offer an above average remuneration package which includes:

• Free Life and Income replacement insurance
• Discounted Medical cover
• Access to Marram Trust holiday / medical program
• Active social club

Candidates must be eligible to work in New Zealand to apply.

Only shortlisted candidates will be contacted.